FREE SHIPPING FOR ORDERS OF $500 OR MORE!
EXCHANGE, SHIPPING & RETURNS
HOME / EXCHANGE, SHIPPING & RETURNS
RETURN POLICY
Due to the nature of the product we sell as well as the pandemic,
WE DO NOT OFFER REFUNDS,
under any circumstances as per Georgia Law.
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Because our products are custom handmade, we do our best to provide sufficient
information, videos, photos, to ensure the highest level of confidence to our customers
before they purchase.
Please send a message if you have any questions or concerns
that haven't been answered before purchasing.
We reply back to you within 24-48 hours, or at our earliest
convenience.
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SHIPPING POLICY
Upon checkout can I choose overnight shipping to receive my locs next day?
*Yes! However, you should note expedite shipping does not expedite the processing period for
the locs to be made.
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PROCESSING TIME DISCLOSURE
Please allow 1-2 weeks processing period for orders under 3 bundles, under 12" inches if locs
are not in stock. Orders over 4 bundles, could require a 2 week processing period.
Please allow 2-5 business days for afro kinky bulk human hair to be shipped after cleared
payment.
Large quantities require a 1-2 weeks processing period. After locs are completed, your order will be shipped, and tracking details will be emailed to you. We appreciate your patience in allowing us to make your custom locs with love and care to ensure the ultimate quality.
To ensure your locs are of the highest quality, don't be alarmed if
your locs are delayed within 1-4 days of the fulfillment time.
Since we customize each order to the customers liking,
(such as special dye job, special loc shape, or length) these may take extra
time.
Orders that are scheduled to be ship on holidays or holiday weekend may be delayed 1-2
days due to the holiday.
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DOMESTIC SHIPPING
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To the continental U.S. is handled by the United States Postal Service Expedited, 2-Day, and Overnight orders placed before 11AM (PST) will be shipped the same day (or the following business day if placed on the weekend).
Please note that some packages may require a signature and may not be released if no one is present at the time of delivery.
Atlanta Loc Extensions cannot be responsible for any delays caused by signature requirements or adverse weather conditions. Delivery dates for Economy and Standard shipping are estimates only. Only expedited, 2-Day, and Overnight shipping methods are guaranteed to arrive by the quoted dates.
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INTERNATIONAL SHIPPING​
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Once your locs are completed and shipped, International shipping may take anywhere between 1-3 weeks for delivery. Orders will be shipped to the address selected during checkout. Please verify the correct address in advance. We are not responsible for any customs fees, VAT, or any other taxes or fees. Customs fees, VAT, or any other taxes is the sole responsibility of the buyer.
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